Hi, we're Oscar. We're hiring a Full-Time Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report into the Concierge Operations Manager.
Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Georgia. #LI-Remote
Pay Transparency: he set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Work Schedule: We offer a variety of full-time shift options. All available schedules are Monday through Friday.
Available Georgia (EST) Shifts:
8:00 AM – 4:30 PM
9:00 AM – 5:30 PM
9:00 AM – 6:00 PM
12:00 PM – 8:30 PM
3:00 PM – 12:00 AM
Responsibilities:
Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned
Requirements:
1+ years of experience in a high-volume or customer-focused setting.
6+ Months of healthcare experience
High school diploma or GED
Bonus points:
Strong quantitative or analytical skills focused on identifying or solving problems
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities
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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an